Legal
These Terms & Conditions govern your use of umanibali.com and all bookings, services, and management agreements provided by Umani Bali. By making a booking or using our services, you agree to be bound by these terms.
These terms are issued by Umani Hosting, registered at Bali, Indonesia.
A booking is only confirmed once we issue written confirmation and the required deposit has been received. Enquiries, quotes, and availability holds do not constitute a confirmed booking.
The lead guest must be at least 18 years old and is responsible for all members of the booking party, including compliance with these terms and villa house rules.
Rates are quoted in the currency shown at the time of booking and are subject to applicable Indonesian taxes and service charges unless stated otherwise.
| Stage | Amount Due |
|---|---|
| At time of booking (deposit) | [50]% of total |
| Balance due before arrival | [30] days prior |
| Bookings made within [30] days of arrival | 100% at booking |
| Refundable security deposit | [AMOUNT / on request] |
Failure to pay the balance by the due date may result in cancellation of the booking and forfeiture of the deposit. Bank transfer fees and currency conversion charges are the guest's responsibility.
Bookings made through third-party platforms such as Airbnb or Booking.com are subject to that platform's payment and cancellation terms, which take precedence where they conflict with this section.
| Notice Given Before Arrival | Refund |
|---|---|
| More than [60] days | [Full refund less admin fee] |
| [30]–[60] days | [50]% refund |
| [14]–[30] days | [25]% refund |
| Less than [14] days | No refund |
| No-show or early departure | No refund |
Peak season: Bookings covering Christmas, New Year, and Nyepi may be subject to stricter cancellation terms and higher minimum stay requirements. These will be stated at the time of booking.
Requests to change dates or guest numbers are subject to availability and may result in a rate adjustment. We will accommodate reasonable changes where possible but cannot guarantee them.
In the rare event we must cancel your booking due to circumstances beyond our control, we will offer a comparable alternative villa where possible, or a full refund of all amounts paid. Our liability is limited to the amount paid for the booking.
The maximum number of guests permitted is stated on your booking confirmation. Additional guests, visitors, or overnight stays by non-registered persons are not permitted without our prior written approval and may incur additional charges.
We reserve the right to terminate a stay without refund where these rules are breached or where guest conduct endangers the property, staff, or others.
A refundable security deposit may be required on arrival. Guests are responsible for the cost of any loss or damage to the villa, its contents, or its grounds caused during the stay beyond fair wear and tear.
The villa is inspected after departure. Where damage is identified, we will notify you with supporting documentation and deduct reasonable repair or replacement costs from the deposit. Any remaining balance is returned within [14] days. Where damage exceeds the deposit, the lead guest remains liable for the difference.
In-villa services — including private chef, massage and spa treatments, event styling, flower arrangements, airport transfers, and vehicle rentals — are offered subject to availability and separate charges quoted at the time of request.
We make every effort to ensure all villa amenities function correctly. However, occasional interruptions to electricity, water, internet, air conditioning, or pool systems can occur and are common in Bali. We will address issues promptly but cannot offer refunds for temporary interruptions outside our control.
Construction or noise on neighbouring properties is outside our control and does not constitute grounds for a refund.
We reserve the right to access the villa for necessary maintenance, cleaning, or inspection, giving reasonable notice except in an emergency.
Guests use the villa and its facilities — including swimming pools, gardens, stairs, and equipment — at their own risk. We are not liable for personal injury, illness, accident, or loss of or damage to personal belongings, except where caused by our proven negligence.
We strongly recommend that all guests obtain comprehensive travel insurance covering cancellation, medical treatment, personal accident, and personal property.
To the fullest extent permitted by law, our total liability arising from any booking is limited to the total amount paid for that booking.
We are not liable for failure to perform our obligations where caused by events beyond our reasonable control, including natural disasters, volcanic activity, earthquakes, extreme weather, epidemics, government restrictions, border closures, civil unrest, strikes, or failure of public utilities.
Where we provide property management services to an owner, those services are governed by a separate written management agreement. That agreement takes precedence over these terms in the event of any conflict.
Our standard management fee is 15% of gross rental revenue, covering both marketing and operations as described on our management page. Pass-through costs for supplies, maintenance, and repairs are charged at cost without mark-up and itemised in monthly statements.
All content on umanibali.com — including text, photographs, graphics, logos, and design — is our property or licensed to us and may not be reproduced, distributed, or used commercially without written permission.
Photographs are representative of the properties. Minor variations in furnishing, decor, or layout may occur.
If any aspect of your stay does not meet expectations, please notify our team immediately so we can resolve it while you are still in the villa. Complaints raised only after departure are considerably harder to address and may limit our ability to offer a remedy.
Personal data collected in connection with your booking is handled in accordance with our Privacy Policy.
These terms are governed by the laws of the Republic of Indonesia. Any dispute arising from these terms or your booking shall be subject to the exclusive jurisdiction of the courts of [Denpasar], Bali, Indonesia.
We encourage guests and owners to contact us first so that disputes can be resolved amicably before formal proceedings.
We may update these terms from time to time. The terms in force at the time your booking is confirmed are those that apply to your booking.
If anything here is unclear, our team is happy to explain it before you book.
Umani Hosting
Bali, Indonesia
Email: umanihosting@umanibali.com
Phone: +62 822-6666-3226